Tools · Nine questions · About 5 minutes · No sign-up to start

The Handoff Health Check

Answer for how things really work at your company, not how they're supposed to. You'll get a score for each part of your handoff and the template that fixes your weakest spot.

Question 1 of 9Expectation gap

When a deal closes, how clearly is it written down what the customer was promised?

It is written down in the customer's own words and shared with deliveryThere are notes in the CRM that someone would have to interpretIt lives in the head of the person who sold itNobody writes it down