Every session, and what the panel said.
Hour-long conversations between practitioners on both sides of the handoff. Watch them live, or catch up here with the recording and a written recap.
The next session will be announced soon.
All sessions
5 sessions
- Session 5October 13, 2026
Who Should Own the Post-Sales Customer Journey
Panelists debate who should own the post-sales customer journey and how that role should be measured and given authority.
- Session 4September 22, 2026
Bridge the Gap: Mapping Current vs. Ideal State Customer Processes
A panel discussion on where sales-to-customer handoffs break down and why fixing process must come before adding AI tools.
- Session 3September 2, 2026
Mastering the Sales-to-CS Baton Pass
A PSA panel digs into what belongs in the sales-to-post-sales handoff, what should be automated, and how handoffs change as a company scales.
- Session 2August 14, 2026
Re-Engineering the Post-Sales Handoff: From Sales to Customer Success
A panel discussion on why customers repeat themselves during handoffs, and how to treat the sales-to-CS transition as a shared zone rather than a single moment.
- Session 1July 24, 2026
Breaking Down Silos: How Sales & CS Can Finally Win Together
A panel discussion on what breaks down between sales and customer success after a deal closes, and how to fix the handoff.
