Episodes
Each session puts practitioners from both sides of the handoff in the same room. The video is free and public, and every episode has a written recap so you can read it instead of watching it.
Session 3 · September 2, 2026
Mastering the Sales-to-CS Baton Pass
Keeping customer context intact
The Post-Sales Alliance panel looks at how teams can stop dropping customer context as responsibility moves from sales to customer success.
Episode page and recapSession 2 · August 14, 2026
Re-Engineering the Post-Sales Handoff: From Sales to Customer Success
The post-sales handoff
The panel examines how to carry customer context, expectations, and ownership from sales into customer success.
Episode page and recapSession 1 · July 24, 2026
Breaking Down Silos: How Sales & CS Can Finally Win Together
Breaking down silos
The Post-Sales Alliance panel explores how sales and customer success can work as one team around shared customer outcomes.
Episode page and recap
Hear about the next session
We send the topic and the lineup before each panel goes live.