Blog
Notes from the panels and from the work itself, written for people who own part of the customer relationship after the sale.
Metrics that actually matter
Five signals a customer is already leaving
The quiet indicators that show up long before a renewal conversation goes badly.
Jamie McDermott · August 6, 2025
Process before scale
Session 2 recap: Bridging the Execution Gap
The distance between what a company sells and what it can actually deliver, and why hiring rarely closes it.
Kristine Kukich · July 23, 2025
The broken handoff
Session 1 recap: Re-engineering the Handoff
What the first Post-Sales Alliance panel said about the thirty days after a contract is signed.
Kristine Kukich · June 18, 2025