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AI as a tool

Using AI to prepare for customer conversations rather than to avoid having them.

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FeaturedAI as a tool · Sep 17

Where AI actually helps a CS team, and where it's just more noise

AI can tell you an account is active. It cannot tell you whether anything real happened on the call. That difference matters more than most pitch decks admit.

Jamie McDermottJamie McDermott5 min read

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