Privacy policy

The Post-Sales Alliance is a practitioner community run by Jamie McDermott and Kristine Kukich. We are responsible for the personal information described here. This page explains what we collect, why, and what you can ask us to do with it.

The short version

• We only collect what you type into a form on this site, and, when you send one, which page you arrived on and which site sent you.
• To stop spam, we briefly use your IP address to limit how often forms are sent and pages counted. Only a scrambled code is kept, for a few hours.
• We use Google Analytics to see how the site is used, so we can improve it. It does not serve or measure ads, and you can switch it off in one click.
• We do not use advertising cookies or advertising tools.
• We never sell your information or share it for anyone else's marketing.
• You can ask us to see, correct or delete your information at any time by emailing hello@theuserflow.co.

What we collect and why

Newsletter and waitlist sign-ups. Your email address, and your name, company and role if you give them. We use them to send the newsletter or community updates you asked for. When you tick a newsletter box we also record the wording you agreed to and when, so we can show you opted in.

Resource downloads. Your email address and role, and which resource you downloaded, so we can send the file and understand which resources are useful. You only join the newsletter if you tick the box.

The Handoff Health Check. Your email address, company if given, your answers and your scores, so we can show and send your results. We may look at answers across everyone who takes it to understand common handoff problems. Anything we publish from that is combined and never identifies you or your company.

Messages. Your name, email address, company if given, and your message, so we can reply.

Where you came from. When you send any form, we also keep the page your visit started on, the name of the website that linked you here (such as linkedin.com, never the full address), any campaign tag in that link, and the page the form was on. It tells us which articles and channels are useful to the people who sign up, so we can write more of what helps.

Page views. The site counts how many times each page is viewed each day. The count records only the page and the date: no IP address, no device details and nothing that identifies you. Team members signed in to the site are not counted.

Stopping abuse. To stop automated scripts from flooding our forms or inflating the page counts, the site limits how often one visitor can send each form or count the same page. To do that it uses your IP address for a moment when you view a page or send a form. The address is scrambled straight away with a secret key that changes every day, and only that scrambled code and a count are stored: never your address, and never the page you viewed or anything you sent. They are deleted within a few hours. We rely on our legitimate interest in keeping the site working and free of spam.

How the site is used. We use Google Analytics to understand how people find and use the site: which pages are read, how people move between them, roughly where in the world visits come from, and the type of device and browser. We use it only to improve the site and our content. Google acts for us when it does this: its advertising features and Google signals are switched off, so the data is not used for ads or linked to your Google account. Google Analytics does not keep your IP address. Team members signed in to the site are not counted. You can switch it off at any time.

We rely on your consent for the newsletter, and on our legitimate interest in running the community, improving the site and answering you for everything else.

Cookies and your browser

We do not set advertising cookies.

Analytics cookies. Google Analytics sets two cookies on this site: _ga and _ga_NQFM4LZVE4. They hold a random number so a return visit can be told apart from a new one, and they last up to two years. UK law lets a site use cookies like these without asking first, as long as they are only used to improve the site, the visitor is told about them, and switching them off is simple and free. Use the switch at the bottom of this page to turn them off: we then stop loading Google Analytics in your browser and remove its cookies. Clearing your browser's site data also removes them.

Notes the site keeps. The site keeps a few small notes in your own browser so it works better: that you closed the newsletter bar, that you already unlocked a resource, which pages you have viewed in this visit so each is counted once, and where this visit started (the page and the site that sent you) so a form you send can include it, and whether you switched analytics off. They stay on your device, and clearing your browser's site data removes them.

Services we use

• Hosting and database: the site and the information above are stored with our hosting provider, Lovable Cloud (built on Supabase).
• Analytics: Google Analytics, run by Google, to measure how the site is used, as described above. Data is kept for 14 months at most. Google's privacy policy explains how Google handles it.
• Fonts: pages load their typefaces from Google Fonts, so your browser contacts Google when a page loads.
• Videos: episodes play through YouTube's privacy-enhanced mode. YouTube may store information in your browser once you press play, under Google's privacy policy.
• Email: if we move the newsletter to an email service, we will name it here before we send your details to it.

Some of these services are based outside the UK and EU. Where that is the case, they use the standard protections the law requires for sending information abroad.

How long we keep it

Newsletter details stay until you unsubscribe or ask us to remove them. Other form entries are kept while they are useful for running the community, and we delete ones that are clearly fake or no longer needed.

Your rights

You can ask us for a copy of the information we hold about you, and ask us to correct it, delete it, or stop using it. You can unsubscribe from the newsletter at any time. Email hello@theuserflow.co and we will reply within a month.

If you live in the UK or the EU and are unhappy with how we have handled your information, you can complain to your data protection authority. In the UK that is the Information Commissioner's Office.

Children

This site is for working professionals and is not meant for anyone under 16.

Changes

If we change how we use your information, we will update this page and the date at the top of it.