Session 2 · August 14, 2026
Re-Engineering the Post-Sales Handoff: From Sales to Customer Success
The post-sales handoff
The panel examines how to carry customer context, expectations, and ownership from sales into customer success.
Recap
Placeholder recap. The panel dug into the distance between the promise made in the sales cycle and the work that follows it, and why adding headcount rarely closes that gap on its own. Full written recap to be added.
Take it with you
- Execution Gap Worksheet
A worksheet for writing down what you sold, what you delivered, and where the two stopped matching.