Session 1 · July 24, 2026
Breaking Down Silos: How Sales & CS Can Finally Win Together
Breaking down silos
The Post-Sales Alliance panel explores how sales and customer success can work as one team around shared customer outcomes.
Recap
Placeholder recap. The panel walked through what happens in the first thirty days after a contract is signed, where expectations set during the sale start to drift, and what a shared narrative between sales and post-sales actually looks like in practice. Full written recap to be added.
Take it with you
- The Handoff One-Pager
A single page you can bring to your next revenue meeting that maps who owns the customer at each step from first call to first renewal.